Frequently asked questions

Can I have a custom phrase on your banners?
If you have something specific in mind for your nursery decoration then please get in touch and I'd be happy to help create something for you!
Do you offer gift wrapping?
We do not offer gift wrapping however all orders (excluding greetings cards) are wrapped in a gorgeous tissue paper so if you're sending directly to the recipient they will have something lovely to unwrap!
When will my order be dispatched?
All orders are dispatched within 1-3 working days. This does not include shipping times or public holidays. If you need something urgently then please get in touch before placing your order and we can advise you if a faster dispatch date is possible.
What shipping method do you use?
We use Royal Mail 48 to send all larger items and Royal Mail First class for greetings cards. During busier periods and if there are postal delays we upgrade this to Royal Mail 24 free of charge.
Please feel free to contact us at for any other enquiries.
Keep up to date with any news and upcoming products via Instagram @paperandwool

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