Delivery & Returns
How long will my order take to arrive?
Our delivery times vary for each product. All handmade items, bunting etc will take between 5-7 working days to arrive. All other orders we aim to ship out the day after ordering.
How will my order be shipped?
For all UK orders, we use Royal Mail Second Class post. For larger items, the parcel may be too large to fit through a standard post box so we suggest contacting your local sorting office or check with any neighbours if your order hasn't arrived within 3-5 working days after dispatch. International orders are sent by Standard airmail and can take between 5-15 working days depending on your countries customs process.
I've left it last minute to buy a gift, do you offer express delivery?
Depending on the item you're looking for and our current schedule we may be able to get items sent out the same or next day to be with you in time. Please get in touch before ordering if you need an item by a certain date.
What if I have changed my mind and would like to return the item?
Unfortunately, due to most items being personalised we cannot accept refunds however if you have a problem please get in contact with us within 14 days to discuss the options for return or exchange.